Are you facing challenges with forced upgrades, slow responses, and incomplete resolutions from your current SAP or Oracle provider? Are you struggling with an upgrade or just need troubleshooting and general support for your SAP and Oracle Solutions? Are you concerned with the high annual costs for your technical support for SAP and Oracle Solutions?
- Simplifying reporting across complex corporate structures
- Improving business processes and increasing collaboration with suppliers and customers
- Accelerating time to market and time to value with personalized products and services
- Optimizing corporate resources and assets
- Delivering higher levels of service and enhancing customer satisfaction
KingTech: Driving Success Through SAP & Oracle Expertise
Optimising your SAP installations and connected business processes can significantly enhance
user satisfaction and overall business results. Outsourcing your SAP support services can be a cost effective
way to boost efficiency without the expense of maintaining an in house team.
KingTech (SAP & Oracle Gold Partner) is a leading provider of SAP and Oracle support and maintenance services
with over 10 years of experience across Africa. Our team of certified SAP professionals is dedicated to ensuring
your systems run smoothly and efficiently, allowing you to focus on your core business operations.
We provide straightforward SAP and Oracle support and maintenance services for all products. Our maintenance
services help you save on support costs while delivering high-quality support for any version of your software
platforms.
Our technical Oracle experts coupled with best-in-class processes and tools can help you unlock the true value
of your Oracle software.
Over the years we have grown our client base across Southern and Eastern Africa to earn Gold Partner Status
under Oracle Partner Network for information Technology solutions.
We have experience in the following Oracle Business Information Technology Solutions:
- Oracle Cloud (IAAS, PAAS, SAAS)
- Oracle Database Support (Upgrade, Tuning & Migration)
- Oracle High Availability (RAC, Dataguard & Golden Gate)
- Oracle E-Business Suite Support
- Oracle Hardware Support (Support & OCM)
- Unix OS Support (Redhat, Solaris, ORHL, AIX, HPUX)
How KingTech’s Support Services Can Transform Your Business
Significant Cost Savings
Benefits of up to 50% savings on your current SAP and Oracle service costs. Collaborate with us to identify and decommission unused software for further savings. Achieve additional savings by avoiding unnecessary upgrades, patches, maintenance, duplicated modules and software systems. Achieve additional savings by avoiding unnecessary upgrades, patches, maintenance, duplicated modules and software systems.
24/7 Expert Support
Receive round-the-clock support with superior response times and SLAs.Benefit from superior response and resolution timelines and SLAs for all your technical queries. Access highly skilled, qualified and experienced consultants depending on your support requirements.
Empower Business Growth
Reduce downtime and implement patches swiftly, ensuring business continuity.Implement patches swiftly, within hours instead of months Reduce downtime with our years of experience managing and supporting critical applications and workloads.
Our Support & Maintenance Models
1.Comprehensive Maintenance:
- Regular System Health Checks: Routine evaluations to ensure optimal system performance and identify potential issues.
- Performance Tuning and Optimization: Fine-tuning system settings and configurations to enhance performance and efficiency.
- Patch Management and Updates: Applying the latest patches and updates to keep your SAP and Oracle systems secure and up-to-date.
2. Technical Support:
- 24/7 Critical Issue Support: Round-the-clock support for critical issues to minimize downtime and disruptions.
- Dedicated Helpdesk: A dedicated team available for troubleshooting and resolving issues promptly.
- Remote and On-Site Support: Flexible support options to address issues either remotely or on-site.
3. Proactive Monitoring:
- Real-Time System Monitoring:: Continuous monitoring of your SAP & Oracle systems to detect and address issues in real-time.
- Automated Alerts and Issue Detection: Automated alerts for potential problems, enabling swift resolution.
- Preventative Maintenance Strategies: Implementing strategies to prevent issues before they impact your business.
4.Customization and Enhancements:
- Custom Development and Modifications: Tailored development solutions to meet your specific business requirements.
- Integration with Other Systems: Seamless integration of SAP with other enterprise systems and applications.
- Implementation of New Functionalities: Adding new features and functionalities to enhance your SAP environment.
5. User Training:
- Training Sessions: Comprehensive training for end-users and administrators to maximize system utilization.
- User Manuals and Guides: Detailed documentation to support users in their daily operations.
- Ongoing Education Programs: Continuous learning opportunities to keep your team updated on the latest SAP developments.
Benefits of Support Service to Our Clients
- Reduced Downtime: Proactive maintenance minimizes system interruptions, ensuring business continuity.
- Cost Efficiency: Optimized performance and resource utilization lead to cost savings.
- Expert Support: Access to a team of certified SAP professionals with extensive experience.
- Scalability: Flexible support plans that can scale with your business growth.
- Compliance: Ensure your SAP systems comply with industry standards and regulations.
KingTech: Driving Success Through SAP & Oracle Expertise
Our support models will enhance your internal staff’s overall SAP and Oracle application capabilities. Our team of professionals possess the essential knowledge and consultative skills to collaborate effectively with your staff, addressing and supporting any gaps within your internal team.
Full Outsourcing Support Model
Our clients define the deliverables and service level agreements (SLAs). Kingtech takes full responsibility for executing the required tasks to achieve the client’s desired outcomes and handling day-to-day support management.
Staff Reinforcement
Kingtech will supply our team of highly qualified, trained, and experienced specialists to supplement our client’s existing staff. The client retains control and responsibility for managing daily support activities and ensuring quality results.