In today’s fast-paced digital economy, efficiency and customised integrations are key to staying competitive. Our customised ERP solutions are specifically designed to meet the unique requirements of your business, ensuring they adapt to your workflows, drive productivity, reduce costs, and support sustainable growth. Customisation is essential because it allows for industry-specific modules, seamless integrations with existing software, and scalable infrastructure that can evolve as your business expands.
- Industry-specific modules and workflows
- Flexible integrations with existing software
- Scalable infrastructure to adapt as your business grows
Experience the Kingtech difference. Let’s transform your data into your greatest asset.
QMS Features in Summary
- Ticket Logging and Referencing
- Alerts/Escalation
- Corrective and Preventive Actions (CAPA)
- Interactive Tracking
- Support Ticket Management
- Email Management
- Reporting/Analytics
What QMS Can Do for Your Business
The QMS Platform allows your business to simplify your query management process to boost efficiency, provides a seamless view of all queries from all touchpoints in real time, and provides tracking and referencing of all queries for the benefit of both the customer and the front-facing agents. The platform can be customized to achieve the following:
- Ticket Logging and Referencing
- Alerts/Escalation
- Corrective and Preventive Actions (CAPA)
- Interactive Tracking
- Support Ticket Management
- Email Management
- Reporting/Analytics
Deployment Options
On-Premises Deployment
The solution is deployed on your servers, with no limit to the number of users. A one-time payment and an annual maintenance fee (SLA) are required. No recurring costs after deployment.
Software as a Service (SaaS)
Monthly user fees are levied on customers. The solution is deployed in the cloud, and clients access the solution remotely. No maintenance fees, and clients pay for services consumed based on the number of users.
Support & Maintenance
Our technical team is available to provide training and ongoing support as required.
Users
- Front Facing Agents
- Team Leaders
- Customer Experience Department
- Sales Teams
- Executives